quote_gettingstartedAlthough it is true that “Not Everything That Counts Can Be Counted” (Albert Einstein), you do need to be able to demonstrate what it is that you and your service offers to patients.

Specialist nurses have become pivotal members of the multidisciplinary team offering holistic care and case management, increasing the quality of the total care experience and ultimately making the care pathway more efficient – but does your  service manager or service commissioner understand how you do this?

You all want your service to be understood and valued but “we teach people how to treat us” (Oprah Winfrey) and therefore sharing and communication is vital. You are working in a financial climate which is challenging and therefore ensuring you can show what you do is more important than ever. In this section we will be exploring how different tools, such as a comprehensive job plan or a succinct service summary can help you show what you do.